Our Store Policies

We founded Mushmore supplements with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us @ mushmore@protonmail.com if you want to learn more!
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  • Most orders placed after 11am (Estern time) will ship out the next day.
  • Delays in payment or changes to orders may delay shipment.
  • Orders are shipped out in the order they are received.
Shipping happens every Monday-Thursday @ 11 am (Eastern time), orders placed on Friday-Sunday will ship out Monday; unless Monday is an observed holiday. Many of our orders placed during business hours during the week ship out fairly quick; many within hours of operation. Please do not finalize your order until all the information is correct and complete. This includes product choices, shipping addresses (including an apartment, suite or building number) and shipping methods. Once an order has been shipped and handed over to the carrier, we do not have the ability to make any changes to the order, and we will not be able to stop the shipment once the package is in transit. Should we have the ability to intercept or make changes to a shipment after it has left our warehouse, it may incur an additional fee to be paid at the customers expense. We also do not have a system set in place to hold orders until a later date. As such, please do not place orders with comments requesting for them to be held until a later date. Our processes are in place to get shipments out as fast as we possibly can. Holds, changes, and cancellations are not guaranteed to be addressed before your original shipment goes out. Again, please make sure everything is correct, before completion. This will allow our team to do what we do best and get shipments out to our customers in a timely manner. Due to order volumes on the days our warehouse is closed, your order may experience an extra delay. Please note delivery is at the discretion of the carrier.
Mushmore Supplements does not accept returns or exchanges for opened and/or used product. Unopened product will be at the discretion of Mushmoremushmore.com. A return shipping label will not be provided by Mushmore Supplements. The Customer is responsible for the cost of return shipping. Upon receipt of a return at our warehouse, a refund to the original form of payment or store credit for only the cost of the products returned will be issued. Additional shipping fees, such as expedited shipping services, are non-refundable. All other return requests submitted after 15 days of delivery date will be at the discretion of Mushmoremushmore.com. To request a return, please click or click ” Get in Touch” at the bottom of this form.
Product Replacements & Lost Packages
Product Replacements

Replacement of items lost in delivery or undelivered will be at the discretion of Mushmoremushmore.com. If you would like to request a product replacement ( not exchange) please contact our customer support team by clicking or tapping “Contact Us” at the Bottom of our contact form.

Lost Packages

If you believe that your package has been lost in the mail, please contact our customer support team by clicking or tapping “Contact Us” at the bottom of this form and write “Lost Shipment” on subject. Reports of a lost package must be submitted within 15 days of purchase for all domestic orders and within 30 days of purchase for all international orders.

Missing or Damaged Product(s)

If your order is missing a product, please contact our customer support team by clicking or tapping “Contact Us” at the bottom of this form and type in “Missing/Damaged Product” in the subject area. Reports of missing or damaged product(s) must be submitted within 15 days of purchase for all domestic orders and within 30 days of purchase for all international orders. Upon submitting a report for a missing or damaged product, please upload/attach an image of the packing slip received with the order if missing a product. If the product has been damaged in transit, please upload/attach an image of the damaged product.

Your privacy is important to us.

To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This notice applies to all information collected from or submitted to Mushmoremushmore.com website.

The Information We Collect

Our website may track certain information about the visits to our website. For example, we may compile statistics that show the number and frequency of visitors to our website and its individual pages. These aggregated statistics are used internally to improve our website and for product development and marketing purposes.

In a few areas on our website, we may ask you to provide information that will enable us to verify whether you are entitled to access and use certain information, materials and services available from our website, or to enable us to enhance your site visit, to assist you with customer service or technical support issues, or to follow up with you after your visit, or to otherwise support your customer relationship with Mushmoremushmore.com It is completely optional for you to participate. However, failure to participate may mean that you cannot access and use certain information, materials and services.

For example, we may request information from you when you:

  • Subscribe to a newsletter
  • Place an order
  • Participate in a sale or other promotional offer
  • Provide feedback in an online survey

In each of the instances above, we may ask for personally identifiable information including, but not limited to, your name, email address, phone number, billing address, shipping address, or other similar personal information that is needed to register, purchase or subscribe you to services or offers. On occasion, we may ask for additional information to enable us to provide you with access to and use of certain information, materials and services.

Interest-Based Advertising: If you have subscribed to the Mushmore newsletter, sign-up for an in-stock notification, or maintain a Mushmoremushmore.com customer account, Mushmore and its affiliated websites may display to you, or exclude you from, interest-based ads on various third-party platforms including, but not limited to, Facebook, Instagram, Google, Bing, and Yahoo.

– Facebook / Instagram Advertising

Mushmore and its affiliated websites may display to you, or exclude you from, interest-based ads when you are using Facebook, Instagram, or its related properties through tools offered by Facebook Business Manager. These tools allow us to personalize our ads based on your shopping experience with us.

– Google Advertising

MushmoreSupplements and its affiliated websites may display to you, or exclude you from, interest-based ads when you are using Google or via the Google Display Network through tools offered by Google Ads. These tools allow us to personalize our ads based on your shopping experience with us.

– Microsoft Advertising

MushmoreSupplements and its affiliated websites may display to you, or exclude you from, interest-based ads when you are using Microsoft properties including, but not limited to, Bing and Yahoo! through tools offered by Microsoft Ads. These tools allows us to personalize our ads based on your shopping experience with us.

Unsubscribe from the Mushmoremushmore Newsletter

You may unsubscribe / opt-out from them by emailing us at mushmore@protonmail.com

Delete your Mushmoremushmore Customer Account

You may unsubscribe by emailing us at mushmore@protonmail.com

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Do you have additional questions?